First of all, Go to http://www.mtnonline.com/index.php/welcomeback.html
Fill In Your Details In The Online Sim Swap
Form:
1. Title:
2. First Name:
3. Last Name:
4. E-mail Address:
5. Birthday: 6. Alternative Number
7. INFORMATION ON OLD LINE:
A. (STOLEN / LOST / DAMAGED)
B. Was Your MTN Line: Stolen? Lost?
Damaged?
8. Enter The Phone Number Of The Stolen/
lost/ Damaged Line
9. LINE OWNERSHIP VERIFICATION
(CUSTOMER MUST ANSWER AT LEAST 2
QUESTIONS CORRECTLY)
- How Much Credit Did You Load When
You Last Recharged? *
What 3 GSM Numbers Do You Frequently
Dial?
Please Insert The Full Phone Number
E.g 0803000000
10. INFORMATION ON NEW LINE TO BE
USED FOR THE SWAP
11. Please Provide The Number Of The New
Line Or Kit Number On The Pack
Of The New Prepaid Welcome Back,
That You Bought For This Welcome
Back/ SWAP. (Phone Number Of The
New Line, Starting With 0803 0r 0806
Or 0703 Or 0706 Or 0813 Or 0816 Note That
You Will Need To Buy A New
Mtn Sim Ard But Don't Insert It In The
Phone First Until You Have Done The
Sim Swap.
Fill In Your Details In The Online Sim Swap
Form:
1. Title:
2. First Name:
3. Last Name:
4. E-mail Address:
5. Birthday: 6. Alternative Number
7. INFORMATION ON OLD LINE:
A. (STOLEN / LOST / DAMAGED)
B. Was Your MTN Line: Stolen? Lost?
Damaged?
8. Enter The Phone Number Of The Stolen/
lost/ Damaged Line
9. LINE OWNERSHIP VERIFICATION
(CUSTOMER MUST ANSWER AT LEAST 2
QUESTIONS CORRECTLY)
- How Much Credit Did You Load When
You Last Recharged? *
What 3 GSM Numbers Do You Frequently
Dial?
Please Insert The Full Phone Number
E.g 0803000000
10. INFORMATION ON NEW LINE TO BE
USED FOR THE SWAP
11. Please Provide The Number Of The New
Line Or Kit Number On The Pack
Of The New Prepaid Welcome Back,
That You Bought For This Welcome
Back/ SWAP. (Phone Number Of The
New Line, Starting With 0803 0r 0806
Or 0703 Or 0706 Or 0813 Or 0816 Note That
You Will Need To Buy A New
Mtn Sim Ard But Don't Insert It In The
Phone First Until You Have Done The
Sim Swap.
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